Owners of Apple’s new iPhone 14 are expected to face problems with its setup

A view of the new iPhone 14 at an Apple event at its headquarters in Cupertino, California, U.S., September 7, 2022. REUTERS/Carlos Barria

Customers around the world will soon receive iPhone 14, iPhone 14 Pro and ‌iPhone 14 Pro Max pre-orders (Image: Reuters)

Apple has warned people that they may experience problems setting up their new iPhone 14s.

The tech giant has confirmed that customers activating new iPhones may experience an issue where device activation during initial setup does not happen over Wi-Fi, saying the issue is “under investigation”.

Apple says “there is a known issue with iOS 16 that may affect device activations on open Wi-Fi networks,” as reported by MacRumours.

To fix the problem, Apple says customers should select “Connect to a Mac or PC with iTunes” when prompted to connect to a Wi-Fi network in the initial iOS onboarding process.

They can then go back to the previous screen and try again on Wi-Fi until the activation is successful.

epa10168363 The Apple iPhone 14 Pro is seen as members of the media explore several new products unveiled during a special Apple event at the Apple Park campus in Cupertino, California, USA, 07 September 2022. The new products include the Apple Watch Series 8, Apple Watch Ultra, Apple Watch SE, iPhone 14, iPhone 14 Plus, iPhone 14 Pro and iPhone 14 Pro Max and the second generation AirPods Pro.  EPA/JOHN G. MABANGLO

Apple has warned people they may face problems setting up their new iPhone 14s (Image: EPA)

There are no official fixes and Apple has reportedly told support staff not to create a fix [case] on the subject.

This may be a disappointment for customers around the world who will soon receive their iPhone 14, iPhone 14 Pro and iPhone 14 Pro Max pre-orders.

If you’re having trouble activating your ‌iPhone 14, you may need to restore your Mac or PC phone to iOS 16.0.1 to fix the error and fully activate your new iPhone.

In a support document, Apple told new iPhone 14‌ and ‌iPhone 14 Pro customers that “iMessage and FaceTime may not complete activation on iPhone 14 and iPhone 14 Pro.” However, this can be solved by updating to the latest version of iOS 16.

Apple said users may experience one or more of the following issues after setting up their iPhone:

  • You cannot receive iMessages or FaceTime calls.
  • You see a green message bubble instead of a blue one when you send a message to another Apple device.
  • Conversations in Messages appear as two separate threads, instead of one.
  • Recipients see your messages as coming from the wrong account, for example your email address, if you chose your phone number.

The new iPhone 14 costs £849 while the iPhone 14 Pro model can cost upwards of £1,099.

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